Exam Code: 7497X
Exam Name: Avaya Oceana? Solution Support Exam
Updated: Apr 09, 2024
Q&As: 67
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A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?
A. UCMDataCollector Database Backup
B. Omnistore DB Database Backup
C. UCAStoreService Database Backup
D. Omnistore DB Controller Data Store
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/
aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING -Authentication failed:
clientID=XML Encrypted:
192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer's problem?
A. Match the correct CSC user password in AES and CSC service
B. Reboot the AES server and re-deploy CSC service
C. Redeploy CSC Service and reboot Oceana Cluster1
D. Change the CSC user password in AES server and reboot AES
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya
Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper ?[.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent) ] [T:].
Resource state change for ResourceStateEvent
[triggeringWorkId=00002000521474393284, state=NOT_READY,
nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1,
activeWorkCount=0] successfully processed
What is the current status of the Agent Workspaces?
A. NOT_READY
B. READY
C. BUSY
D. CONNECTED
You have successfully deployed the Avaya Oceana® solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)
A. The Avaya Oceana® administrators are in READY state for voice channel.
B. The AES and CSC connections are established.
C. The Avaya Oceana® agents are in READY state for the email channel.
D. The Avaya Oceana® agents are in READY state for the voice channel.
Consider the following ContextData for a Voice Channel Interaction: ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
A. VO - `VoIP" Call
B. VO - `PSTN' Voice
C. V0 - Video
D. VO - Web Voice
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