Exam Code: 6209
Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation
Updated: Apr 13, 2024
Q&As: 53
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The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
A. Server Availability
B. CCMM Server performance
C. Mailbox status
D. CCMM Contacts by Type
E. Maximum contact wait time
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
A. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
B. Import the Avaya Aura Contact Center firewall security policy
C. Disable the firewall
D. Disable the anti-virus software that is installed
It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?
A. Screen savers
B. Microsoft Office suite
C. Antivirus software
D. Disk compression utilities
A customer has multiple Contact Center Manager Server (CCMS) servers which arefinetworked and operate as a single distributed contact center. Which component manages the Network Skill-based Routing configuration and communication between the servers?
A. Network Contact Center
B. Network Capacity Center
C. Network Control Center
D. Network Communication Center
You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?
A. Avaya Secure Control Link
B. Avaya Remote Access Link
C. Avaya Remote Connection Link
D. Avaya Secure Access Link
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