HD0-200 Exam Questions & Answers

Exam Code: HD0-200

Exam Name: HDI Qualified Help Desk Senior Analyst

Updated: Mar 25, 2024

Q&As: 114

At Passcerty.com, we pride ourselves on the comprehensive nature of our HD0-200 exam dumps, designed meticulously to encompass all key topics and nuances you might encounter during the real examination. Regular updates are a cornerstone of our service, ensuring that our dedicated users always have their hands on the most recent and relevant Q&A dumps. Behind every meticulously curated question and answer lies the hard work of our seasoned team of experts, who bring years of experience and knowledge into crafting these premium materials. And while we are invested in offering top-notch content, we also believe in empowering our community. As a token of our commitment to your success, we're delighted to offer a substantial portion of our resources for free practice. We invite you to make the most of the following content, and wish you every success in your endeavors.


Download Free HDI HD0-200 Demo

Experience Passcerty.com exam material in PDF version.
Simply submit your e-mail address below to get started with our PDF real exam demo of your HDI HD0-200 exam.

Instant download
Latest update demo according to real exam

*Email Address

* Our demo shows only a few questions from your selected exam for evaluating purposes

Free HDI HD0-200 Dumps

Practice These Free Questions and Answers to Pass the HDI World wide Certification Exam

Questions 1

What are three considerations to bear in mind when setting up a service continuity site? (Choose three)

A. Location.

B. Cost implications.

C. Storage/space capacities.

D. Computer telephony integration (CTI).

Show Answer
Questions 2

Which is the responsibility of a system administrator in a large corporate environment? (Choose 1)

A. Application capacity planning

B. Database installation

C. Network capacity planning

D. Operating system upgrades

Show Answer
Questions 3

What are the two most important points to remember in order to manage a call successfully? (Choose two)

A. Create a problem-solving work-flow.

B. Use the same terminology as the customer.

C. Clearly document the situation and the steps taken.

D. Give the customer something to do.

Show Answer
Questions 4

An upset, frustrated customer asks to speak to the help desk manager. What is your most appropriate response? (Choose 1)

A. I am sorry, but my supervisor does not handle these situations, I can assist you.

B. It would be easier to resolve this call if you calm down.

C. I am sorry, but my manager is not available at the moment. May I get her to call you back?

D. I appreciate your frustration with this; I have experienced this same problem many times.

Show Answer
Questions 5

Which two business needs must be considered when allocating priorities? (Choose two)

A. Service level agreement commitments.

B. The customers status.

C. The impact on the business.

D. The customers location.

Show Answer

Viewing Page 1 of 3 pages. Download PDF or Software version with 114 questions