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EX0-117 Exam Questions & Answers

Exam Code: EX0-117

Exam Name: ITIL Foundation (syllabus 2011)

Updated: Apr 10, 2024

Q&As: 238

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Practice These Free Questions and Answers to Pass the EXIN ITIL Exam

Questions 1

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service catalogue management

B. Service asset and configuration management

C. Change management

D. Information security management

Show Answer
Questions 2

Which one of the following are the two primary elements that create value for customers?

A. Value on investment (VOI) and return on investment (ROI)

B. Customer and user satisfaction

C. Service requirements and warranty

D. Resources and capabilities

Show Answer
Questions 3

Remediation planning is BEST described in which of the following ways?

A. Planning how to recover the cost of a change

B. Planning the steps required to be taken if a change is unsuccessful

C. Planning how to compensate a user for a failed change

D. Planning how to advise the change requestor of a failed change

Show Answer
Questions 4

Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A. A capacity database

B. A definitive media library

C. A request for change

D. A known error database

Show Answer
Questions 5

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

A. Serviceability

B. Availability

C. Capacity

D. Continuity

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