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EX0-101 Exam Questions & Answers

Exam Code: EX0-101

Exam Name: ITIL Foundation V 3.0 & ITIL Foundation

Updated: Apr 10, 2024

Q&As: 80

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Practice These Free Questions and Answers to Pass the EXIN Inc Certification Exam

Questions 1

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A. To ensure that a service can be managed and operated in accordance with constraints specified during design

B. To design and develop capabilities for service management

C. To provide good-quality knowledge and information about services

D. To plan the resources required to manage a release

Show Answer
Questions 2

Which one of the following is concerned with policy and direction?

A. Capacity management

B. Governance

C. Service design

D. Service level management

Show Answer
Questions 3

In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service strategy

B. Service design

C. Service transition

D. Service operation

Show Answer
Questions 4

Which one of the following do technology metrics measure?

A. Components

B. Processes

C. The end-to-end service

D. Customer satisfaction

Show Answer
Questions 5

Which one of the following activities would be performed by access management?

A. Providing physical security for staff at data centers and other buildings

B. Managing access to computer rooms and other secure locations

C. Managing access to the service desk

D. Managing the rights to use a service or group of services

Show Answer

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