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EX0-100 Exam Questions & Answers

Exam Code: EX0-100

Exam Name: ITIL foundation certificate in it service management(exin)

Updated: Apr 14, 2024

Q&As: 120

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Practice These Free Questions and Answers to Pass the EXIN Inc Certification Exam

Questions 1

The Capacity Manager asks the user of an application whether a certain activity can be performed at night so that the CPU is not overloaded during the day. What part of the Capacity Management process does this refer to?

A. Modeling

B. Demand Management

C. Application Management

D. Application Sizing

Show Answer
Questions 2

Which status is a problem assigned once its cause has been identified?

A. Work-around

B. Request for Change (RFC)

C. Incident

D. Known Error

Show Answer
Questions 3

Which of the following is a department rather than a process?

A. Problem Management

B. Change Management

C. Incident Management

D. Service Desk

Show Answer
Questions 4

Which ITIL process or which ITIL department has responsibilities that include distributing information to users?

A. Change Management

B. Incident Management

C. Service Desk

D. Customer Relationship Management

Show Answer
Questions 5

Which ITIL process verifies that the modifications which have been made to the IT infrastructure have been properly documented?

A. Configuration Management

B. Problem Management

C. Incident Management

D. Availability Management

Show Answer

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